At GPT – Greatness PAT Testing, we are committed to delivering reliable PAT Testing and Fire Marshal services. If you are not satisfied with any part of our service, we want to hear from you and resolve the issue as quickly as possible.

How to Make a Complaint
You can contact us by email at info@greatnesspattesting.co.uk or call +44 7897 530518. Please include details of your concern, along with any relevant information to help us understand the issue.

Our Process

• We will acknowledge your complaint within 3–5 working days.
• We will review the issue and may contact you for further details.
• We aim to resolve complaints promptly and fairly, keeping you updated throughout.

Resolution
Our goal is to provide a clear and satisfactory outcome as quickly as possible. If there is any delay, we will inform you and provide an updated timeframe.

Confidentiality
All complaints will be handled confidentially and only shared with those directly involved in resolving the issue.

Continuous Improvement
We use feedback to improve our services and prevent similar issues in the future.

If you have any concerns, please don’t hesitate to get in touch—we’re here to help.